Frequently Asked Questions
Everything you need to know about ordering, shipping and returns.
Orders are processed within 1–2 business days. Delivery then takes about 7–15 business days, depending on your location. You'll receive a tracking number by email as soon as your order ships.
Yes! We offer free tracked shipping to every country, with no minimum order value.
As soon as your order ships you'll get a tracking number by email. You can also check anytime on our Track Your Order page.
We stand behind every product with a 30-day money-back guarantee. If you're not completely happy, just reach out within 30 days of delivery for a return or refund.
Absolutely. Checkout is fully SSL-encrypted and handled by Shopify's secure, PCI-compliant payment system. We never see or store your card details.
Visa, Mastercard, American Express, PayPal, Google Pay and Apple Pay.
Contact us within 12 hours of placing your order and we'll do our best to update or cancel it before it ships.
Yes — we only stock pet-safe, quality-checked products made specifically for dogs and cats.